EASY SHIPPING & HASSLE FREE RETURNS POLICY

 

Shipping

We will ship your product to all domestic locations for free using US first class mail service.  If you would like 2-3 day delivery (depending on your location), please add $7 to your order.

 

How To Return An Item

As much as we know the benefits and value you will get from our product, there are those rare occasions when someone would like to make a return, and we will happily accept items that are in their original unused condition for up to 30 days from your date of purchase for a full refund.  If there is a manufacturer’s defect we will exchange the item for you at no extra charge.

1. Please email info@xerosgear.com to request a refund or exchange and we will assign you a return number.

2. Mail your item to:

    Xeros Gear, Inc.
    Return # (write your return number) 
    PO Box 673
    Oakhurst, NJ 07755

3. Include in your package your original receipt or order number.

 

Payment Policy

All of our payments are processed through Shopify payments. We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

 

Please contact us at info@xerosgear.com with any questions about your order, return or exchange.